Effective and efficient problem-solving and decision-making are not only valuable individual skills for work and non-work situations alike, but they are also prerequisites for effective ongoing organizational performance and success. If an enterprie fails to identify problems or challenges correctly or fails to resolve them properly, then sales, market share, expenses, customer and employee satisfaction, profits, and shareholder dividends can all be seriously affected.

This "toolkit" aims to give individuals a range of tools and processes to help increase the number of forward options that are available, assist in generating a range of alternative choices, or just apply a series of systematic steps to move forward positively and get to a useful conclusion or decision more quickly and/or more cost effectively.