“When you talk from the heart, it is difficult not to be received well. When you touch other hearts, it is difficult not to be remembered.” That is the message behind Stories They Will Remember, by Rose Sloat and Darryl Doane.

The key to achieving high performance in the workplace is motivation. And high performance is the goal of every manager. But how do you drive high performance? How do you motivate others to reach the highest levels of achievement?

Difficult times come to every organization. Whether an economic downturn, loss of an important client, loss of a respected leader within the organization or other period of change, tough times try the leadership skills of even the best managers. For an organization to survive such times, managers...